The short version

After over a decade leading IT operations and teams at Just Eat Takeaway, Penguin Random House, Thomas Cook, and HiFX, one thing became impossible to ignore: the challenges small businesses face with technology aren't simpler versions of enterprise problems.

They're the same problems. The same decisions about systems, security, processes, and people. The only thing that's different is the scale.

The expertise to solve them shouldn't be reserved for companies with six-figure budgets and dedicated IT departments. That's what this is about.

What drives the work

Honest advice over comfortable answers.

If something isn't working, I'll tell you. If you're about to make a decision I think is wrong, I'll say so. If working with me isn't the right move, I'll say that too.

Practical action over theory.

You're not paying for someone to agree with you, it's about being practical. Recommendations that you can actually act on, with the tools and team you already have.

Partnership, not dependency.

The goal is to help you make better decisions on your own, not to create a situation where you need me permanently. We solve the problem, build your confidence, and you move forward stronger.

Where this comes from

Before starting this practice, I spent over a decade in IT leadership roles where the work was about much more than technology:

At Just Eat Takeaway

I led technical operations during a period of rapid growth and change — the kind of environment where every decision had to be both fast and right.

At Penguin Random House

I managed teams and systems across one of the world's largest publishers, learning how to make technology work for people who had far more important things to think about than IT.

At Thomas Cook and HiFX

I cut my teeth on the fundamentals — supporting real users, solving real problems, understanding that technology only matters when it actually helps someone do their job better.

Prince2 Agile and Scrum Master certified. Based in London. Working with clients across the UK and internationally.

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"Gurpal, as my supervisor and the person I used to report to, was always there to help me find a clear path to grow my knowledge. He genuinely supported me, ensuring I had what I needed to advance, in a fast-paced environment full of constant changes."

Beyond the work

One of my proudest moments has nothing to do with technology. I climbed Mount Fuji in the middle of the night, determined to reach the summit by sunrise to mark my birthday. Cold, exhausted, and in complete darkness for most of the ascent, but the only option was to keep moving forward.

I made it. And that sunrise is still one of the most meaningful things I've ever experienced.

It's a useful metaphor for how I approach most things: set a clear goal, break it into the smallest possible steps, keep going when it gets uncomfortable, and trust that the view from the top is worth the effort. That's the same mindset I bring to client work, and honestly, to everything else.

When I'm not working, you'll usually find me behind a camera. Photography taught me that the best insights come from shifting your perspective, looking at something familiar from an angle nobody else considered. That applies to technology problems more often than you'd think.

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"Gurpal demonstrated a comprehensive understanding of our business, which contributed to advancing our initiatives. He has both interpersonal skills and technical expertise, enabling him to meet with the business and deliver on requirements effectively."